Refund Policy

• Short passes: refundable in full within 7 days of purchase.
• Monthly plans: refundable in full within 14 days of the first payment, and within 7 days of any renewal you did not intend.
• Any charge that was a genuine mistake (a duplicate payment, a renewal after you cancelled, the wrong plan) is refunded in full regardless of when you notice it.

Email the address on the contact page from the address on your account and say you want a refund. You do not need to give a reason, and you will not be asked to complete a survey or take a call first.

If you tell us why, it is used to fix the product, not to argue with you about the refund.

Payment is in USDT on the TRON network. A confirmed blockchain transaction cannot be reversed by anyone, including us. There is no chargeback, no card issuer, and no “original payment method” to send money back to.

A refund is therefore a new payment we send by handto an address you give us. That has consequences worth knowing before you pay rather than after you ask:

• You must supply a USDT-TRC20 address. We cannot refund to the address you paid from, because the sending address of an exchange withdrawal usually is not yours, and money sent there can be lost permanently.
• The refund is sent in USDT, not in your local currency. If the exchange rate moved between your payment and the refund, the local-currency value will differ. We refund the USDT amount you paid, not the currency value it had on the day.
• The TRON network fee is deducted from the amount sent. It is small, usually well under a dollar, but the figure that arrives is not to the cent what you paid.
• We send within three business days of agreeing the refund and give you the transaction hash. Once it is broadcast, arrival is the network's business and typically takes minutes.
• An address typed wrong is money gone. Check it twice; we will read it back to you before sending.

Paid features stop at the refund. Your records, decisions, and exports remain accessible on the free tier. A refund never deletes your data.

Ask anyway. If something went wrong on our side, or the product was not usable for you, we will make it right. The windows above are a commitment, not a limit on our discretion.

A card payment gives you a chargeback. A blockchain payment does not: there is no intermediary to appeal to and no mechanism to reverse a confirmed transfer. That asymmetry is real and it is not in your favour, which is why it is stated here rather than buried.

What you do have: write again and say you disagree, and a second person reads it. If we were wrong, we refund. If we still say no, you get the reason in writing, and your statutory rights below are unaffected by anything on this page.

This policy adds to your legal rights and does not replace them. Where your local consumer law gives you a stronger right, such as the EU or UK cancellation period for distance contracts, that right applies.